Hotel Policy

Every house has its rule, let alone hotel

WHAT YOU NEED TO KNOW


  1. Check-In & Check-Out
    • Check-in time: 3:00 pm
    • Check-out time: 12:00 pm
  2. Late check-out charges:
    • MYR 50 - before 3pm
    • MYR 100 - before 6pm
  3. Extra Bed
    • Extra bed is available upon request with an extra charge of RM 90 per room, per night. (Subject to availability)
  4. Extra Breakfast
    • All room rates with breakfast is inclusive of 2 person breakfast.
    • Additional breakfast charges apply as follows:
      • Adult: RM 25 per person
      • Child: RM 15 per person
  5. Security Deposit
    • A refundable safety deposit of RM 100 per room is required upon check-in.
  6. Reservation Support
    • 24-hour reservation assistance is available for all guests.
  7. Smoking & Vaping Policy
    • This is a non-smoking and non-vaping hotel.
    • A cleaning fee of RM 500 will be imposed for any violation of this policy.
  8. Pet Policy
    • Pets are not allowed within the hotel premises.
  9. Cancellation Policy
    • Free cancellation is allowed up to 3 days before check-in date.
    • A one-night charge applies for cancellations made within 3 days of the check-in date or in the event of a no-show.
    • All cancellations and refunds are subject to a RM 10 processing fee and a 5% payment gateway charge.