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Dedication to Cleanliness

Dedication to Cleanliness


Your safety is our utmost priority. We continue to implement the strictest hygiene standards to keep our members, guest, and staff safe.


We adhere to a strict standard operating procedures from the health Ministry of Malaysia, and our team takes serious measures to keep our premises safe and hygienic for everyone. The main lobby entrance, all guest areas, food & beverage venues, pool, gym, spa and rooms undergo deep sanitization by professional hygiene providers.

We have outlined the following preventive and protective measures to ensure that we minimize risks related to the spread of Covid-19:


Temperature Checks:


Points of entry will be limited to allow us to conduct temperature checks on all employees or guests. Those with temperature over 38 Degrees Celsius will be denied entry to the property.


Hand Hygiene


We advise employees and guest to sanitize their hands frequently to avoid the spread of harmful germs and bacteria.  Hand sanitizer dispenser will be placed at key guest and employee entrances and contact areas such as hotel lobby, restaurant, spa, gym, pool and any common facilities.


Coughing/Sneezing Etiquette


Cover your mouth and nose with a tissue when you cough or sneeze and throw tissues in covered waste bin. Do wash your hands immediately after you cough.


Face Masks and Face Visor


Wearing mask is a must for employees and guest as this will help to prevent the spread of infection and prevent contracting any airborne infectious germs.


Social Distancing


We humbly advise our guest to practice social distancing by standing at least one metre apart while moving around the property. Employees are trained to practice physical distancing with guests whenever possible.


We look forward for your stay in Pan Borneo Hotel Kota Kinabalu as we enhanced our cleanliness and hygienic standards.